Payments, cancellation and refunds

This page describes the payment methods for the listing subscription on RomanianGuide.com and the conditions under which it may be cancelled or refunded.

1. Service and price

The annual listing subscription for one property costs 95 lei for 12 months. LAVALI ONLINE SHOP SRL is not registered for VAT; the amount payable is therefore 95 lei.

2. Payment methods

In the owner account, select “Publish” or “Renew”. A pro forma invoice is issued automatically and also sent by e-mail.
By card: online payments are processed securely by NETOPIA Payments. RomanianGuide.com has no access to card details and does not store them. Visa and Mastercard are accepted.
By bank transfer: to the account shown on the pro forma invoice, quoting the pro forma number in the payment details.

3. Confirmation, invoice and activation

Once payment is confirmed, the tax invoice is issued, the property is published automatically, and the contract and its annex become available in the owner account. Card payments are usually confirmed within minutes; bank transfers within 1–2 working days.

4. Duration and renewal

The subscription is valid for 12 months from activation and does not renew automatically. E-mail reminders are sent 14, 7 and 1 day before expiry. A renewal adds a further 12 months, calculated from the expiry date, without loss of the remaining days.

5. Right of withdrawal

Under Article 16(m) of Government Emergency Ordinance no. 34/2014, the right of withdrawal does not apply to digital services whose performance has begun with the consumer’s prior express consent. The service is therefore considered to have begun once the property is published.

6. Refunds

Before activation: if the property has not yet been published, a full refund may be requested within 14 days of payment.
After activation: once the property is published, a refund is no longer possible.
Technical errors: if the service cannot be provided for reasons attributable to the platform, a proportional refund or a free extension is granted.

7. Requesting a cancellation or refund

Requests should be sent to info@romanianguide.com with the subject “Subscription refund request”.
The request should state the name, the account e-mail address, the property and the invoice number.
A response is provided within 3–5 working days.
Approved refunds are made within 10–14 working days, using the same payment method.

8. Complaints

Complaints may be sent to info@romanianguide.com. Consumers may also contact the Romanian National Authority for Consumer Protection (ANPC) and use Alternative Dispute Resolution (ANPC – SAL).

Version 1.0 · Last updated: 09.11.2026.