Listing terms for accommodation owners on RomanianGuide.com.
Version 2.0 · Last updated: 10.11.2026
These terms constitute the listing services contract concluded between LAVALI ONLINE SHOP SRL and the accommodation owner. The same text, in the same version, is included in the contract generated in the owner account. They are supplemented by the general Terms of Service of the Site.
The listing service is provided by LAVALI ONLINE SHOP SRL, Tax ID (CUI) 48870445, Trade Register No. J23/6383/2023, registered office: Str. Oituz nr. 80, Popești-Leordeni, Ilfov County, Romania, which operates RomanianGuide.com (the “Provider”), to the accommodation owner who creates an owner account and lists their property (the “Beneficiary”).
The subject matter of the contract is the online listing and promotion of the Beneficiary’s accommodation on RomanianGuide.com.
RomanianGuide.com is a web portal providing tourist information (NACE/CAEN code 6391 – Web portals). The Provider is not a travel agency, does not make bookings, does not collect payments from travellers and is not a party to contracts concluded between the Beneficiary and travellers. The service consists solely of publishing information about the property.
A listing requires an owner account created with a valid e-mail address. The Beneficiary is responsible for keeping the password confidential and for all actions taken from the account.
A listing comprises a dedicated property page on RomanianGuide.com, in Romanian and English, with a description, photos, facilities, map location and contact details, as well as inclusion of the property in the accommodation list and on the map. The Beneficiary may amend the details, description and photos from the account at any time.
The annual listing subscription costs 95 lei for 12 months. The Provider is not registered for VAT. Payment is made in advance and in full, on the basis of a pro forma invoice, by card (through NETOPIA Payments) or by bank transfer. A tax invoice is issued for each confirmed payment.
The framework contract enters into force on the date of issue and remains valid for as long as the owner account exists. Each annex, issued automatically for each confirmed payment, covers a period of 12 months running from activation of the listing. The subscription does not renew automatically; a renewal adds a further 12 months from the expiry date. Details are available on the Payments, cancellation and refunds page.
Properties listed on the basis of an RGD code received by e-mail are published for the period associated with the code. Renewal can be carried out directly from the owner account.
RomanianGuide.com does not broker bookings and charges no commission on bookings or contracts concluded directly between the Beneficiary and travellers. Travellers contact the property directly, and the accommodation contract is concluded solely between the Beneficiary and the traveller. The subscription fully covers the listing service.
The Provider publishes the property page with the details supplied by the Beneficiary for the entire paid subscription period, keeps the Site operating at a reasonable level, makes the editing tools available in the owner account, ensures the security of personal data in accordance with applicable law and issues tax invoices.
The Beneficiary warrants that the published details are accurate and up to date, that it holds the rights to the uploaded photos and texts, and that the property operates lawfully, with the required authorisations and in compliance with tourism legislation. The Beneficiary grants the Provider a non-exclusive right to display this content on RomanianGuide.com for the duration of the listing and pays the subscription to keep the property published.
The Beneficiary is solely responsible for prices, availability, booking and cancellation conditions, the quality and safety of the accommodation services, the lawfulness of its activity (including authorisations, classification and tax obligations) and for its relationship with travellers, including complaints and disputes with them.
The Provider does not guarantee any particular number of views, contacts, enquiries or bookings, nor any particular position of the property in the accommodation list, on the map or in search engine results. The subscription remunerates solely the service of publishing the property.
In the accommodation list, the default order (“Recommended”) is determined successively by whether a cover photo exists, by the number of stars indicated for the property and by the listing date, with more recently listed properties shown before older ones. Visitors may sort the list by price, ascending, and filter it by county, number of stars, maximum price and text. Ranking does not depend on any additional payment; there is no paid placement.
The Provider may refuse, correct as to form, restrict or suspend the publication of the property or of any content in the following situations: false, misleading or offensive content; infringement of the law or of third-party rights, including rights in photos; lack of the authorisations required to operate the property; non-payment of the subscription; abusive use of the account; a request from a competent authority.
The Provider informs the Beneficiary by e-mail of any decision to restrict or suspend and of the reasons for it, no later than the date on which the decision takes effect. Complete termination of the service by the Provider is notified, with reasons, at least 30 days in advance, except where the law requires immediate termination or in the event of repeated or serious breaches. The Beneficiary may contest the decision at info@romanianguide.com. Where a listing is suspended due to the Beneficiary’s fault, the subscription is not refunded.
The Beneficiary shall indemnify the Provider against any loss, expense (including court costs and reasonable lawyers’ fees), fine or claim brought by travellers, third parties or authorities in connection with the property, the services offered to travellers or the content published by the Beneficiary.
The Provider’s liability is limited to the amount of the annual subscription paid. The Provider is not liable for the relationship between the Beneficiary and travellers, for indirect damage or loss of profit, or for temporary interruptions caused by maintenance or by circumstances beyond its control. These limitations do not apply where liability cannot be limited or excluded by law, including for damage caused intentionally or through gross negligence.
Neither party is liable for failure to perform, or improper performance of, its obligations caused by force majeure or fortuitous events within the meaning of Article 1351 of the Romanian Civil Code, including natural disasters, epidemics, armed conflicts, acts of public authorities, interruptions of internet, power or hosting services, and cyber-attacks.
Account and billing data are processed in accordance with the Privacy Policy, for the performance of the contract and compliance with statutory invoicing obligations.
Changes to these terms are notified to the Beneficiary by e-mail at least 15 days before they take effect, except for changes required by law. Until the changes take effect, the Beneficiary may terminate the contract. The price of the subscription paid for the current period does not change.
The contract ends by agreement of the parties, upon expiry of the last valid annex without renewal for 90 days, upon deletion of the account at the Beneficiary’s request, or unilaterally in the event of a serious breach of obligations by either party, subject to Article 13.
Complaints about the service may be sent to info@romanianguide.com. Romanian law applies. Disputes are settled amicably or, failing agreement, by the competent courts at the Provider’s registered office. Beneficiaries who are consumers may contact the Romanian National Authority for Consumer Protection (ANPC) and use Alternative Dispute Resolution (ANPC – SAL).
The annexes issued for each confirmed payment form an integral part of the contract. The contract is accepted electronically from the owner account. The applicable version of the terms is the one in force on the date the framework contract or the annex is issued.
Version 2.0 · Last updated: 10.11.2026.
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